Privacy Policy — 7u710

This Privacy Policy ("Policy") describes how 7u710 ("the Company", "we", "us", or "our") collects, uses, stores, shares, and protects the personal information of players who register for and use the 7u710 online casino and sports betting platform, accessible at 7u710.app. This Policy applies to all services offered through the platform, including casino games, live dealer tables, sports betting markets, customer support interactions, and payment processing.

By creating a 7u710 account or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact [email protected] to request account closure.

This Policy should be read alongside the 7u710 Terms & Conditions and Responsible Gaming Policy, both of which form part of the complete agreement governing your relationship with 7u710.

1. Data We Collect

7u710 collects personal data through several channels: directly from you when you register or update your account, automatically as you interact with the platform, and from trusted third-party sources where necessary for verification purposes. The categories of data we may collect include:

Identity and Contact Data

• Full legal name as it appears on your government-issued identity document;
• Date of birth (collected to verify the 18+ age requirement);
• National Identity Card (NID) number or passport number;
• Residential address, including city and postal code (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi);
• Email address and Bangladeshi mobile phone number;
• Profile photograph where submitted as part of the KYC (Know Your Customer) process.

Financial and Payment Data

• Mobile wallet identifiers associated with bKash, Nagad, Rocket, or Upay accounts used to deposit or withdraw funds;
• Bank account details (account number, branch, bank name) where bank transfer is the chosen payment method;
• Transaction history including deposit amounts, withdrawal amounts, timestamps, and payment method used;
• Currency: all transactions are processed in Bangladeshi Taka (BDT).

Technical and Usage Data

• IP address and approximate geographic location derived from IP data;
• Device type, operating system, browser type and version;
• Pages visited, games played, session duration, and click-path data;
• Login timestamps and session identifiers;
• Cookies and similar tracking technology data (see the Cookies section below).

Communications Data

• Records of correspondence with the 7u710 customer support team, including chat transcripts, email exchanges, and submitted support tickets;
• Responses to surveys or feedback forms where you choose to participate.

2. How We Use Your Data

7u710 processes your personal data only for clearly defined and legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which your data is used are:

• Account creation and management: To register your player account on the 7u710 platform, authenticate your identity at login, and maintain accurate account records;
• Age and identity verification (KYC): To confirm that you meet the minimum age requirement of 18 years and that your identity matches the payment methods associated with your account, in compliance with applicable anti-money laundering obligations;
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks, and to maintain an auditable record of all financial transactions;
• Service delivery: To provide access to casino games, live dealer tables, sports betting markets, and all other features of the 7u710 platform;
• Customer support: To respond to enquiries, resolve complaints, and communicate important account or service information to you;
• Responsible gaming: To monitor betting patterns for signs of problem gambling behaviour, enforce player-requested self-exclusion or deposit limits, and comply with responsible gaming obligations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, collusion, money laundering, and unauthorised account access;
• Legal compliance: To meet obligations imposed by applicable law, including record-keeping requirements, responses to lawful requests from authorities, and anti-money laundering (AML) reporting;
• Platform improvement: To analyse aggregated usage data in order to improve the performance, design, and content of the 7u710 platform. Individual players are not identified in this analysis;
• Marketing communications: To send you promotional offers, bonus notifications, and seasonal campaign messages (such as Eid promotions or BPL cricket season offers) where you have consented to receive such communications. You may withdraw consent at any time by contacting [email protected].

3. Data Sharing & Disclosure

7u710 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited and controlled circumstances:

• Payment processors: Your financial transaction data is shared with the relevant mobile wallet providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank) as required to process deposits and withdrawals. These providers handle your data under their own privacy policies and applicable financial regulations;
• KYC and identity verification providers: Where we engage a third-party service to assist with identity document verification, your NID, passport, or other submitted documents may be processed by that provider under a strict data processing agreement that prohibits them from using your data for any purpose other than verification;
• Game software providers: Your gameplay session data (but not your full personal identity) may be shared with game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe for the purposes of game integrity verification, technical support, and regulatory compliance on their part;
• Legal and regulatory authorities: 7u710 will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of players or third parties, or defend our legal rights;
• Corporate restructuring: In the event of a merger, acquisition, or sale of all or part of 7u710's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any change in the applicable privacy terms.

All third parties with whom 7u710 shares personal data are required to handle that data securely, to process it only for the specified purpose, and to respect applicable data protection obligations. 7u710 does not authorise third parties to use your personal data for their own commercial purposes.

4. Cookies & Tracking

7u710 uses cookies — small text files stored on your device — and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with our services. The categories of cookies we use are:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your 7u710 account and security cookies that help detect and prevent fraudulent activity. These cookies cannot be disabled without breaking core platform functionality;
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and the last game category you browsed. Disabling these cookies will not prevent you from using the platform, but some personalisation features will be unavailable;
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the 7u710 platform — for example, which pages receive the most traffic and which game categories are most popular. This data is used solely to improve the platform and is not tied to your individual identity;
• Marketing cookies: Used to present you with relevant promotional content related to 7u710 offers. These cookies are set only where you have provided consent and can be disabled through your browser settings or by contacting our support team.

You can control and manage cookies through your browser's settings. Most modern browsers (Chrome, Firefox, Safari, Edge) allow you to view, delete, and block cookies. Please note that blocking essential cookies will affect your ability to log in to and use the 7u710 platform. For detailed instructions on managing cookies in your specific browser, please consult your browser's help documentation.

7u710 does not currently respond to browser "Do Not Track" signals, as there is no consistent industry standard for interpreting such signals. However, you retain the ability to manage cookies directly through your browser settings as described above.

5. Data Security

7u710 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the 7u710 platform is encrypted in transit using industry-standard SSL/TLS protocols. You can verify this by checking for the padlock icon in your browser's address bar when visiting 7u710.app;
• Encrypted password storage: Account passwords are stored in hashed form using a strong cryptographic algorithm. 7u710 staff cannot view your password in plain text. If you forget your password, a reset process is used — your original password cannot be retrieved;
• Access controls: Internal access to player personal data is restricted to staff members who need it to perform their specific job functions. All staff with data access undergo data protection awareness training;
• Secure payment infrastructure: Financial transaction data is processed through encrypted channels and 7u710 does not store full payment credentials such as complete mobile wallet PINs or bank account passwords on its own servers;
• Fraud and anomaly detection: Automated systems monitor account activity for unusual patterns that may indicate unauthorised access or fraudulent behaviour, triggering alerts for human review;
• Regular security reviews: 7u710 conducts periodic reviews of its security practices and infrastructure to identify and address vulnerabilities.

While 7u710 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights or interests, 7u710 will notify affected players without undue delay and will take prompt action to contain the breach and mitigate its effects.

Players also have an important role in account security. You should choose a strong, unique password for your 7u710 account, not share your login credentials with anyone, and notify [email protected] immediately if you believe your account has been compromised.

6. Data Retention

7u710 retains personal data for only as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Personal data associated with an active 7u710 account is retained for the duration of the account's active status plus a minimum post-closure retention period as described below;
• Post-closure retention: Following the voluntary or involuntary closure of a 7u710 account, personal data — including identity documents, KYC records, and transaction history — is retained for a minimum period of five (5) years. This retention period reflects anti-money laundering (AML) obligations, audit requirements, and the need to resolve any disputes that may arise after account closure;
• Inactive accounts: Where an account has been inactive for twelve (12) consecutive months, 7u710 may contact you to confirm whether you wish to keep the account open. If no response is received, the account may be closed and data retained in accordance with the post-closure policy above;
• Customer support records: Support correspondence, including chat logs and email exchanges, is retained for a minimum of two (2) years from the date of the interaction;
• Marketing consent records: Records of your marketing consent (or withdrawal of consent) are retained for as long as necessary to demonstrate compliance, which in practice means they are held for the life of your account and for a further two (2) years after closure;
• Analytics data: Aggregated, anonymised analytics data that cannot be linked back to any individual player is not subject to the personal data retention schedule and may be held indefinitely for platform improvement purposes.

When the applicable retention period expires, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. Players may request early deletion of their data by contacting [email protected], subject to the limitations described in the Your Privacy Rights section below.

7. Your Privacy Rights

As a player on the 7u710 platform, you have a number of rights in relation to the personal data we hold about you. These rights are subject to certain limitations, particularly where retaining or continuing to process your data is required by law or is necessary to protect the rights of others. Your rights include:

• Right of access: You have the right to request a copy of the personal data 7u710 holds about you, along with information about how it is being used. Requests will be fulfilled within a reasonable timeframe upon identity verification;
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly through your account settings or by contacting [email protected];
• Right to erasure: In certain circumstances you may request that 7u710 delete the personal data we hold about you. This right is limited where retention is required by law (for example, AML record-keeping obligations) or where the data is needed to resolve an outstanding dispute;
• Right to restrict processing: You may request that 7u710 restrict the processing of your personal data in specific circumstances — for example, while a complaint you have raised is under investigation;
• Right to object to marketing: You have the right to object to receiving direct marketing communications from 7u710 at any time. To unsubscribe from marketing emails, contact [email protected]. Note that withdrawing marketing consent does not affect your ability to use the platform;
• Right to data portability: Where technically feasible and legally applicable, you may request a copy of the personal data you provided to 7u710 in a structured, commonly used, machine-readable format.

To exercise any of these rights, please submit a written request to [email protected] from the email address registered to your 7u710 account. We will acknowledge your request promptly and aim to respond in full within thirty (30) calendar days. In complex cases, this period may be extended with appropriate notice.

8. Policy Updates & Contact

7u710 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will notify registered players via email to the address on file and by posting a prominent notice on the 7u710 platform. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Your continued use of the 7u710 platform following notification of a Policy update constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should cease using the platform and contact us to close your account and request deletion of your data to the extent permitted by law.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 7u710 handles your personal data, please contact our support team:

• Email (plain text — not a link): [email protected]
• Support hours: 24 hours a day, 7 days a week, in English
• Time zone: Bangladesh Standard Time (BST, UTC+6)

We are committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with our response, you retain the right to escalate the matter through any competent legal channel available to you under applicable law.